Terms and Conditions

Luxury Van & Bus NYC Transportation Service, Inc accepts the following cards:

American Express, Discover Card, MasterCard, Visa. Applicable taxes will be charged as required.

All published rates are subject to change without notice. Current rates are confirmed at the time a reservation is made.

All rates are calculated in the local currency and billed in U.S. dollars at the prevailing exchange rate. Due to fluctuation in currency exchange rates, all US dollar equivalents of international rates may vary.

Certain trips may require an additional fee for meals and/or overnight accommodations for the driver.

Flat Rate Pricing

Luxury Van & Bus NYC has standardized point-to-point rates that provide flat rate pricing for travel to and from most major cities and airports.

As Directed (Hourly) Pricing

For travel between locations where a flat rate does not exist, LVB will charge the vehicles prevailing hourly rate with a two (2) hour minimum charge. Customers are billed from the time the vehicle leaves the garage until the time it returns to the vehicle’s garage in 15 minute increments. Fractions of an hour are rounded to next quarter-hour.

Recommended Gratuity

Our quoted prices are all-inclusive with the exception of tolls and parking. A recommended 20% gratuity is included in the quoted price for your convenience. However, whether a gratuity of any amount is given is up to the client.

Wait Time Policy

Our grace period is defined as fifteen (15) minutes beyond the scheduled pick up time. Exceeding the grace period will result in wait time charges. Wait time will be charged at the hourly rate of the vehicle in fifteen (15) minute increments.

Any schedule changes/delays made within two (2) hours of the scheduled pick-up time will result in wait time charges starting at the scheduled pick-up time.

Luxury Van & Bus NYC is able to monitor all commercial flights, therefore, wait time is not charged for any passenger arriving on a commercial airline.

Luxury Van & Bus NYCdoes not monitor train schedules, therefore, wait time will be charged as incurred for any passenger arriving by train that is delayed by more than 15 minutes.

Stop Policy

Passenger requested stops on route during a point-to-point reservation will be charged at twenty (20) dollars per stop. Stop times lasting in excess of 15 minutes will result in wait time charges.

Passenger requested stops off route for point-to-point reservations, charges will revert to the prevailing vehicles hourly rate.

Cancellation Policy

For corporate-owned locations NY, PA and NJ, a cancellation must be made within two (2) hours of scheduled pick-up time to avoid cancellation charges. For all other pickups within the continental US, cancellation times can vary from two (2) hours a maximum of forty-eight (48) hours depending on region and type of service requested. For International travel we require a minimum of twenty-four (24) hours and may require as much as forty-eight (48) hours’ notice. Please contact us for specific notice times for cancellations. Late Cancellations are charged the full amount of the scheduled trip.

Cancellation of motor coaches with less than 72 hours’ notice will be charged the vehicle hourly minimum. Late Cancellations are charged the full amount of the scheduled trip.

No Show Charges

Our dispatch offices are open 24 hours a day / seven days a week. If for any reason, the client cannot locate their chauffeur, please call our office immediately. A No Show is charged in the event the client fails to contact our Dispatch office, locate their chauffeur, or and leaves the pick-up location. No Shows are charged the full amount of the scheduled trip.

Arrival Time

Luxury Van & Bus NYC shall not be liable for circumstances beyond its control including but not limited to weather, road, traffic, and vehicle breakdowns.

Baggage and Other Belongings

Luxury Van & Bus NYC does not assume any responsibility whatsoever for lost or damaged baggage, property, personal belongings, or any items left in the vehicle.

Conduct of Passengers

Luxury Van & Bus NYC reserves the right to refuse transport to any persons under the influence of any drugs or alcohol. Transportation will also be terminated immediately if the chauffeur feels threatened in any way.

Unusual or Special Cleaning Required

If a greater amount of time is required to clean the vehicle as a result of the Client, may charge the Client an additional fee to cover additional time, material and resources.